Privacy Policy

DISCLOSURE & USE OF YOUR INFORMATION

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide us and help you in making informed decisions when using our site, our products and services.

Bright Finance receives, holds and processes information relating to individuals ("personal data") in accordance with the Data Protection Act 1998 ("DPA98"). In doing so, Bright Finance is committed to maintaining the privacy and protection of all personal data collected in pursuance of its broker and loan services. Bright Finance ensures that its website is absolutely secure in our collection and use of your personal information.

For your protection, we are registered under the Data Protection Act 1998 and our appropriate notifications can be viewed on the Information Commissioners Web site.

WHAT INFORMATION DO WE COLLECT?

Bright Finance will collect and process your personal data in order to provide you with a loan broker service. As a credit broker we will use your personal data provided on your completed application form to carry out the following functions:

• Process the application you have made;
• Provide your information to a lender or lenders who we feel may be willing to lend to you;
• Provide your information to a credit reference agency for searches to be made;
• Complete the credit agreement on behalf of the lender;
• Pass your application in its entirety to an alternative broker if Bright Finance cannot assist in brokering you a loan.

We may also use your information to:

• Offer you other products or services which we feel may be of interest to you. At a minimum we will always give you the opportunity to opt out of receiving such offers;
• Enable us to pass your details to another broker in the future with a view to them offering you products or services they feel may be of interest to you;
• Permit access to your information by any regulatory authority where required to by law and to ensure that we are complying with all regulatory requirements when processing your data.
• Conduct market analysis by passing your details to an external market analyst company who will use your information solely for that purpose.

LENDING COMPANIES

Lenders to whom the application is passed will make wider use of the information than a broker. If you have received any lender documents, they should include a statement telling you what they will do with the information, or telling you where to look to find out what use they will make of it. This statement will usually be near any signature box, or clearly placed on the front page. If the information is not by the signature box there may be an "information padlock" sign like the one shown above drawing your attention to where the information is.

CREDIT REFERENCE AGENCIES

We and almost all lending companies will check the information supplied on loan or mortgage applications with data held by Credit Reference Agencies. The Credit Reference Agency will keep a record of any searches and any other lenders may use it to assess applications from you in the future.

Information held about you by a credit reference agency may already be linked to records relating to another person, for example your spouse, and for the purpose of your loan application you will be treated as financially linked. Your loan application will be assessed with reference to all linked records. If you have confirmed you are linked financially with another person, you are declaring that you are entitled to (a) disclose information about that person and/or anyone else referred to by you and (b) that you authorise the broker and any lender involved in the application to search, link and/or record information at credit reference agencies about you and/or anyone else referred to by you.

If the lender we place you with is unable to accept your application we may pass your details to other suitable companies. These companies may also search your records at Credit Reference Agencies.

While assessing your application we may use credit scoring or other automated processes and the details of your application may be used to assess financial risk and assist with fraud prevention and tracing.

Loans are always granted at the discretion of the lending company.

If you wish to see the information contained on a Credit Reference Agency file you can do so by writing to the relevant agency. The agency must respond within 7 working days. There is a small fee of £2 required. If your credit reference file contains information about other people with whom you have no financial connection or if it contains information which is incorrect you can ask for the entry to be corrected, removed, or have a note put on the file explaining why you think the information is wrong. The agency will not remove correct information.

The Credit Reference Agencies are:

Experian Limited
Consumer Help Service
PO Box 8000
Nottingham
NG1 5GX

Equifax plc
Credit File Advice Service
PO Box 3001
Glasgow
G81 2DT

Callcredit plc
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ

OTHER AGENCIES

CIFAS

Reports from CIFAS relating to fraud and fraud avoidance are also available to its members (most lenders). These contain information indicating that fraud, or attempted fraud, has been notified by a lender. The information might not directly relate to you, it might relate to someone who has tried to impersonate you. Data available to members of CIFAS may also be used to help make decisions on motor, household, credit, life and other insurance proposals for you and members of your household.

CML REPOSSESSION REGISTER

The Council of Mortgage Lenders repossession register is available to its members through the main credit reference agencies. If you have had a property repossessed or have given it up voluntarily this will show on the register.

GAIN

A file may also show a "gone away" marker indicating that a member of the "Gone Away Information Network" has reported that they cannot trace a customer who is in arrears with payments. Alternatively, the marker may indicate a new address which the "gone away" has been traced to.

HUNTER

Files in this register contain detailed information on applications made and loans given. It is aimed at tracing fraudsters who use different combinations of information to obtain credit dishonestly. It checks and counter checks information given on application forms.

If your lender uses any of the above agencies they will be able to confirm their contact addresses. CIFAS information is intended to warn lenders and act as a protection for innocent customers.

The Information Commissioner provides a useful leaflet which explains how to request changes to your credit reference file. The easy to read leaflet includes examples of letters and details of various actions you may take to amend a file. You can obtain a copy of the free leaflet by writing to:

No Credit Leaflet
P.O. Box 99
Nelson
BB9 8GS

EMAIL INFORMATION

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

COOKIES OR WEBSITE INFORMATION

Similar to other commercial Web Sites, Our Web Site uses a standard technology called 'cookies'. A cookie is a small text document which often includes an anonymous unique identifier.

When you enter Our Web Site, We use cookies to differentiate you from other users. This helps us to constantly improve Our Web Site, to better serve our customers and to store and track information about you In order to tell you about services or products which might be of interest to you.

RIGHT OF SUBJECT ACCESS

If you wish to obtain a copy of the personal data we hold on you please write to:

The Compliance Department
Bright Finance
1 Churchill Way
Chapeltown
Sheffield
S35 2PY

enclosing a payment of £10 for our administration costs. As soon as we are satisfied as to your identity we will send you, within 40 days, a copy of all the data we hold concerning you. Please contact us at the same address if you have any reason to believe the data we hold on you is inaccurate.

CALL RECORDING

Calls to Our offices may be recorded and monitored; this is for our protection and yours. Calls are used for training and monitoring purposes and may be used in the unlikely event of a complaint.

RIGHT TO OBJECT

The data subject shall have a right to object at any time on legitimate grounds in relation to the processing of his or her personal data by Bright Finance.

SECURITY OF PROCESSING

Bright Finance shall implement technical and organisational measures to protect personal data against accidental or unlawful destruction, or accidental loss or alteration, unauthorised disclosure or access (in particular where the process involves transmission of personal data over a network) and against all other unlawful forms of processing.

OUTSOURCING TO A DATA PROCESSOR

Where personal data has been outsourced to a third party, such outsourcing shall be undertaken in line with a written agreement between Bright Finance and the third party in question and shall specify the rights and obligation of each party and in particular shall state that the third party shall have adequate security measures in place and shall only process personal data on the specific written instructions of Bright Finance.

COMPLAINTS

If you are unhappy with our service for any reason, you can contact us by phone or in writing either by post or e-mail. Details of Our complaints handling procedures can be obtained from compliance@brightfinance.co.uk, or in writing to:

Bright Finance
1 Churchill Way
Chapeltown
Sheffield
S35 2PY

We will respond to your comments within 5 working days and endeavour to do all we can to address your concerns.

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